Refund Policy

14-Day Returns for Eligible Pieces

If you change your mind, please request a return through our contact page or by email within 14 days after your order is marked as delivered.
Include your order number, the piece you wish to return, and the reason for the return. Please do not send the piece back before receiving our instructions, to avoid shipping it to the wrong address or creating unnecessary customs issues.

Return Conditions

The returned piece must meet all of the following conditions:
- It has not been used, washed, or soaked; teaware has not been used to brew tea or hold a beverage;
- It remains in the condition received, without new chips, scratches, stains, odors, or damage caused by handling;
- All certificates, record cards, accessories, and gifts are included;
- It is returned in the original protective packaging or packaging that offers equivalent protection;
- It is sent with tracking within 14 days after you receive the return instructions.

Returns Unrelated to a Product Issue

If you return a piece because of personal preference, a change of mind, or another reason unrelated to a problem with the piece, you are responsible for trackable return shipping and any insurance, customs, or related charges incurred during the return.
Send the piece to the address we provide and follow our packing instructions. New damage caused by inadequate packaging or failure to follow those instructions may affect the final refund amount.
Unless applicable law requires otherwise, the original international shipping charge and taxes or duties already paid to local customs or a carrier are generally not refundable.

Damage, Incorrect Items, or Quality Issues

If we confirm shipping damage, an incorrect item, a material discrepancy from the product page, or a quality issue that affects normal use, QIJIAN will cover reasonable return shipping costs and offer an appropriate refund or another resolution.

Refund Processing

Once the returned piece arrives, we will inspect its condition, accompanying documents, and packaging.
For an eligible return, we will initiate a refund to the original payment method within 7 business days after the inspection is complete. The time it takes to appear in your account then depends on your payment provider, card issuer, or bank.
If return shipping, new damage to the piece, or other reasonable costs require an adjustment to the refund amount, we will explain this before issuing the refund.

When a Change-of-Mind Return Is Not Eligible

Unless applicable law provides otherwise, the following generally cannot be returned for reasons unrelated to a product issue:
- A piece that has been used, washed, soaked, or used to brew tea;
- A piece damaged through the buyer's storage, use, or packaging;
- A piece missing a certificate, record card, accessory, or accompanying document;
- A piece that is not the one supplied in the original order;
- A piece expressly customized, engraved, or made to personal specifications;
- A request or return sent after the applicable deadline.

Order Cancellations

Contact QIJIAN before dispatch to request cancellation. We will confirm whether cancellation is possible based on the order's processing status.
Once the parcel has been handed to the carrier, we cannot guarantee that it can be intercepted. In that case, the return process applies.