Shipping & Returns

I. International Shipping

Shipping Scope and Rates

Qijian provides international shipping services. Available countries and regions are subject to the shipping addresses selectable on the checkout page.

Shipping costs are calculated based on the delivery address, the size and weight of the artwork, and the available shipping methods at the time; the final amount displayed on the checkout page shall prevail.

If your location is not currently selectable on the checkout page, please contact Qijian to confirm shipping availability.

Order Processing

Once payment is confirmed, we will re-verify the status of the artwork, check the order against accompanying documentation, and complete protective packaging.

Orders are typically dispatched within 1–3 business days. Processing times may be extended for weekends, public holidays, or orders requiring additional verification of delivery information.

Once an order has been dispatched, logistics tracking information will be sent to the email address provided at the time of purchase.

Delivery Timeframes

After the carrier has picked up the shipment, most international destinations are expected to receive delivery within approximately 5–8 business days.

Delivery times are estimates, not guaranteed arrival dates. Actual delivery times may be affected by the destination, customs clearance, public holidays, weather, local delivery arrangements, and other uncontrollable factors.

Delivery Information

Please provide complete and accurate recipient name, address, contact phone number, and any information required for local customs clearance when placing your order.

If you need to change your address, please contact Qijian as soon as possible before the order is dispatched. We cannot guarantee address changes once the order has been handed over to the carrier.

Delays or returns resulting from incorrect addresses, failed delivery attempts, failure to cooperate with customs clearance, or refusal to pay local duties and taxes will be handled separately based on the actual costs incurred.

Duties and Import Taxes

The destination country or region may impose customs duties, import VAT, customs clearance fees, or other charges on international orders.

Unless explicitly indicated as collected on the checkout page, these fees are typically paid by the recipient to local customs or the carrier upon import or delivery. The specific amounts and collection methods are determined by the relevant authorities in the destination country or region, and Qijian cannot guarantee their final amounts in advance.

Import taxes and fees already paid to local customs, tax authorities, or carriers are generally not collected by Qijian; if a return occurs, any refunds for these must be applied for separately in accordance with local regulations.

II. Shipping Damage and Delivery Anomalies

Upon Receiving Your Artwork

Please inspect the outer packaging and the condition of the artwork as soon as possible after signing for the delivery.

If the outer packaging shows signs of significant compression, breakage, water damage, or other abnormalities, please notify the carrier and retain relevant documentation if conditions permit.

Reporting Shipping Damage

To facilitate verification with the carrier, please contact Qijian within 48 hours of receipt where possible, and provide:

• Order number;
• Photos of the outer packaging and shipping label;
• Photos of the internal protective packaging;
• Overall photos of the artwork;
• Clear close-up photos of the damaged areas.

Please retain the artwork, outer carton, protective materials, and all packaging until the issue is resolved; do not discard or attempt repairs yourself.

Resolution Methods

Once verified as shipping damage, loss, incorrect shipment, or other issues caused during the delivery process, Qijian will confirm the resolution method with you based on the circumstances:

• Refund via the original payment method.

Extended Logistics Delays or Suspected Loss

If logistics information has not been updated for an extended period, please contact Qijian. We will initiate an inquiry with the carrier and keep you updated on the progress.

Once the carrier confirms the parcel is lost, a refund or another mutually agreed-upon solution will be provided in accordance with our policy for shipping anomalies.

III. 14-Day Return Policy

If you change your mind, please submit a return request via our contact page or email within 14 days of the order showing as delivered.

Please provide your order number, the item(s) you wish to return, and the reason for the return when contacting us. Do not ship items back without receiving return instructions, as this may lead to shipping to the wrong address or unnecessary customs issues.

Return Conditions

Returned artwork must meet all of the following conditions:

• Unused, unwashed, and not soaked; tea sets must not have been used for brewing tea or containing drinks;
• Maintained in the original condition as received, with no new dents, scratches, stains, odors, or man-made damage;
• All accompanying certificates, archive cards, accessories, and gifts must be included and complete;
• Returned using the original protective packaging or packaging with equivalent protective capabilities;
• Dispatched via a trackable method within 14 days of receiving return instructions.

Returns for Non-Quality Reasons

For returns due to personal preference, change of mind, or other non-product-related issues, the buyer is responsible for the trackable return shipping costs, as well as any insurance, customs, or related fees incurred during the return process.

Returned artwork should be sent according to the address and packaging instructions provided by Qijian. Additional damage caused by improper packaging or failure to follow instructions may affect the final refund amount.

Unless otherwise required by applicable law, original international shipping costs and duties/taxes already paid to local customs or carriers are generally not eligible for refund.

Damaged, Incorrect, or Defective Items

If a product is verified as damaged during transit, incorrectly shipped, substantially inconsistent with the product description, or has quality issues that affect its normal use, Qijian will cover reasonable return shipping costs and provide a corresponding refund or other solution.

Refund Processing

Once the returned artwork is received, we will inspect its condition, accompanying materials, and packaging.

Refunds for items meeting the return criteria will be initiated to the original payment method within 7 business days after inspection. Once the refund is initiated, the actual arrival time depends on the processing speed of the payment provider, card issuer, or bank.

If the refund amount needs to be adjusted due to return shipping costs, new damage to the artwork, or other reasonable expenses, we will notify you before completing the refund.

Situations Not Eligible for Return

Unless otherwise provided by applicable law, the following situations are generally not eligible for return for non-quality reasons:

• The product has been used, washed, soaked, or used for brewing tea;
• Damage due to improper handling, use, or packaging by the buyer;
• Missing certificates, archive cards, accessories, or accompanying materials;
• The item returned is not the original item from the order;
• Items clearly identified as customized, engraved, or made to personal specifications;
• Exceeding the deadline for return requests or shipment.

Order Cancellation

You may contact Qijian to request cancellation before an order is dispatched. We will confirm if cancellation is possible based on the current order processing status.

Once an order has been handed over to the carrier, we cannot guarantee interception; in such cases, it must be handled according to our return process.