Refund Policy

Eligible for 14-Day Returns

If you change your mind about a purchase, please submit a return request via the contact page or email within 14 days of the order being marked as delivered.
When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return. Please do not ship items back before receiving return instructions to avoid shipping to the wrong address or causing unnecessary customs clearance issues.

Return Conditions

Returned items must meet the following conditions:
- Unused, unwashed, and unsoaked; teaware must not have been used for tea or holding beverages;
- Maintained in the original condition as received, with no new chips, scratches, stains, odors, or man-made damage;
- Accompanied by all original certificates, archive cards, accessories, and gifts;
- Packed in the original protective packaging or in a way that provides equivalent protection;
- Shipped via a trackable method within 14 days of receiving return instructions.

Returns for Non-Quality Reasons

For returns due to personal preference, a change of mind, or other non-quality-related issues, the buyer is responsible for the trackable return shipping costs, as well as any insurance, customs duties, or related fees that may arise during the return process.
Returned items must be shipped according to the address and packaging instructions provided by Qijian. Any new damage resulting from improper packaging or failure to follow instructions may affect the final refund amount.
Except where required by applicable law, original international shipping fees and any taxes already paid to local customs or carriers are generally not refundable.

Damaged, Incorrect, or Defective Items

If it is verified that an item was damaged in transit, sent incorrectly, differs substantially from the product page description, or has quality issues that affect its normal use, Qijian will cover reasonable return shipping costs and provide a corresponding refund or other solution.

Refund Processing

Once the returned item is delivered, we will inspect its condition, accompanying documents, and packaging.
Refunds for eligible returns will be initiated to the original payment method within 7 business days after the inspection is completed. Once the refund is initiated, the actual arrival time depends on the processing speed of the payment provider, card issuer, or bank.
If the refund amount needs to be adjusted due to return shipping costs, new damage to the item, or other reasonable expenses, we will notify you before finalizing the refund.

Exceptions to Return Policy

Unless otherwise provided by applicable law, the following situations generally cannot be processed as returns for non-quality reasons:
- The item has been used, washed, soaked, or used for tea;
- The item is damaged due to improper storage, use, or packaging by the buyer;
- Certificates, archive cards, accessories, or accompanying materials are missing;
- The returned item is not the one corresponding to the original order;
- Custom-made items, items with engravings, or items produced according to personal requirements;
- Exceeding the return request or shipping deadline.

Order Cancellation

Before an order is dispatched, you may contact Qijian to request a cancellation. We will confirm whether the cancellation can be completed based on the current order processing status.
Once the order has been handed over to the carrier, we cannot guarantee an interception; in such cases, the return process must be followed.